On October 1, the Health Insurance Marketplace opened to millions of Americans, many new to buying health insurance, in search of answers of how to navigate the new system. Experiencing increased call volumes throughout the Marketplace’s first week of operation, Blue Cross Blue Shield of Michigan is re-focusing its 10 welcome centers statewide to help consumers understand and navigate the change.
Consumers can talk directly with a health plan advisor or licensed agent to determine the best plan for their specific situation, and ensure that each form is completed correctly to take advantage of any available federal assistance. Advisors and agents will be available Monday through Friday, 9 a.m. to 5 p.m., at the following 10 walk in centers:
- BCBSM’s Detroit headquarters (Bricktown building): 500 E. Lafayette, Detroit, MI 48226
- BCBSM’s Grand Rapids headquarters: 86 Monroe Center NW, Grand Rapids, MI 49503
- Flint: 4520 Linden Creek Parkway, Suite A, Flint, MI 48507
- Holland: 151 Central Ave., Holland, MI 49423
- Lansing: 232 S. Capitol Ave., Lansing, MI 48933
- Marquette: 415 S. McClellan Ave., Marquette, MI 49855
- Portage: 8175 Creekside Dr., Suite 100, Portage, MI 49024
- BCN Southfield: 20500 Civic Center Drive, Southfield, MI 48076
- Shelby Twp.: 6100 Auburn Road, Shelby Twp., MI 48317
- Traverse City: 202 E. State Street, Traverse City, MI 49684
In addition to these centers, the Blues are hosting a number of community education sessions throughout the month of October to educate consumers on health reform and facilitate their transition to the new marketplace. All education sessions are open to the entire community, and will provide guidance to the uninsured that are not Medicaid or Medicare eligible.
Michigan residents can also contact one of the thousands of licensed Blue Cross agents across the state, as these agents understand consumer challenges, have the knowledge and understand how to assist consumers to determine subsidy eligibility and which qualified health plan may be their best option. To date, more than 2,000 Michigan agents have completed training and certification to sell Blue Cross Blue Shield and Blue Cross Network plans both on and off the Marketplace.
Those at higher income levels who are not eligible for a subsidy, or don’t wish to take advantage of one, can enroll easily through bcbsm.com. BCBSM offers a total of 18 options for coverage for individuals, many of which are among the lowest priced health plans on Michigan’s Health Insurance Marketplace. The rates for these plans are identical both on and off the Marketplace. BCBSM is the only health insurer to offer coverage in every one of Michigan’s 83 counties. Products, pricing and plan design are available at bcbsm.com/myblue.
To learn the basics of health reform, Michiganders can visit HealthCareReformBasics.com. BCBSM will also continue to answer questions from consumers seeking information and clarification on their eligibility and options, and encourages consumers to enroll by December 15 to have coverage begin on January 1, 2014.
Photo Credit: GirlWithBigEyes