Health Care Reform
DETROIT, Dec. 20, 2013 – Blue Cross Blue Shield of Michigan is addressing higher call volumes and interest among Michigan residents in enrolling in Affordable Care Act health plans by increasing call center staffing and expanding call center hours leading up to the Dec. 23 deadline for coverage effective January 1, 2014.
“People have lots of questions, and are spending lots of time on the phone with our Health Plan Advisors,” said Terry Burke, vice president for individual business at BCBSM. “With call volumes increasing, we want people to know that Blue Cross is taking steps to keep wait times as low as possible. Our goal is to provide people with resources to help them expedite their enrollment and make the most informed decisions about their coverage.”
The Blues have extended call center hours and increased staff to more than 400 licensed health plan advisors. Advisors will be available through the weekend from 8 a.m. to 8 p.m., and Monday, 8 a.m. to 10 p.m. to enroll consumers in ACA-compliant plans. Consumers can call 855-237-3501 to speak to a licensed health plan advisor. People also can enroll in an ACA-compliant plan directly by visiting bcbsm.com/myblue, or can elect to work with licensed agents in Michigan who can assist with enrollment.
There are steps people can take to expedite the process of enrolling, prior to calling a licensed Blue Cross health plan advisor:
There are many ways people can enroll in a Blue Cross health plan:
“We are providing the tools people can use to research their plan options and subsidy eligibility before picking up the phone,” Burke said. “It’s important for people to know if they do not qualify for a subsidy, they do not need to call us or visit Healthcare.gov. They can go to bcbsm.com/MyBlue and enroll directly in a plan right now and avoid the long wait times on the phone. We also have more than 2,000 agents certified with CMS statewide to advise, assist and enroll consumers. The Blues’ have a longstanding history and strong partnership with these experts and they can guide a person to the right coverage before the deadline. Understanding subsidy eligibility and being able to ask the right questions are vital for people to make the right choices. ”
BCBSM is the only health insurance company to offer ACA-compliant health plans in all 83 Michigan counties. For more information on ACA compliant plans or health care reform, contact the BCBSM Newsroom.
Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. For more information, visit www.bcbsm.com and www.mibluesperspectives.com.