BCBSM Walk-In Centers: Detroit

One of Metro Detroit’s most centralized walk-in centers is the Detroit-Bricktown office. Located downtown in BCBSM’s Bricktown building, the center is tucked down the end of St. Antoine St. just off Lafayette St. A silver sign directs visitors to the entrance located halfway down St. Antoine just before the circle drive.

Additional details of our Bricktown location include:

  • Three to four people typically man the center during business hours.
  • Medicare agents are available Monday through Friday.
  • Recent renovations to the office space include new paint, furniture, carpeting, cabinets, dual monitor systems and two private spaces for agent servicing. Blinds were also installed as added security precautions.
  • Credit union access for cash transactions, unique to the Bricktown office alone.

 

Bricktown out1A street view of the Bricktown center with entry beyond the brick pillars.
photo 1Walk-in-center entrance facing South on St. Antoine.
photo 2Walk-in-center entrance facing North on St. Antoine.

Bricktown customer service representatives said that the most common questions they face range from claims to payment. No two visits are alike. They also said that face-to-face interactions help solve problems on the spot.

“Many customers say that they prefer to wait in a lobby and discuss issues face to face rather than manage problems over the phone,” said Dondria Kelke, a team lead for the statewide walk-in offices who oversees and regularly visits half of the centers on a rotational basis.

The personal relationship formed carries from start to finish in the issue resolution process. Having a one-stop shop helps most issues get resolved faster and easier than ever before.

Untitled1Bricktown customer service representatives Pamela Hodo, Cathy Gordon and Frankie Fulton.

Representatives advised avoiding the center on the third of each month and payment due dates. Wait times tend to increase these days due to visitors coming out of necessity. They also said to bring all of the materials you think may be pertinent to the visit rather than leaving an item at home and having to call or come back. This simplifies the process and allows them to help you faster.

Like any consultation though, a typical visit duration varies based on your needs. Depending on your questions and service requests, Bricktown center representatives have had visitors stay from ten minutes to over an hour. The bottom line: they take all the time necessary to get your issues resolved, within a service center visit and beyond.

“People come because they’re comfortable here,” said Kelke. “We have a high volume of individuals at each office that are repeat visitors every month and that is great.”

Health insurance can be complicated, but it doesn’t have to be confusing. Blue Cross Blue Shield of Michigan has a number of statewide walk-in centers with on-site service specialists to answer your questions and put your mind at ease. Visit your local Walk-In Customer Service Center for on-the-spot help or the Customer Action Center for online member support.