New Customer Service Options Open in West Michigan

New Customer Service Options Open in West Michigan

Blue Cross Blue Shield of Michigan and Blue Care Network customers in Grand Rapids and Portage now have new in-person customer service options.

CascadeA new walk-in customer service center opened July 1 in southeast Grand Rapids at 611 Cascade W. Parkway SE. The center is conveniently accessible from I-96. One-full time customer service representative is available to answer questions and service existing accounts from 9 a.m. to 5 p.m. Monday through Friday. (The center is closed for lunch from noon to 1:10 p.m.)

Statewide Walk-in Offices Team Leader Sarah Wood said the Grand Rapids Cascade location gives residents an alternative to the downtown walk-in center location. She said that it’s a great option for members who work or reside in areas farther away from downtown.

PortageThe Portage walk-in center location has moved. The new location at 950 Trade Centre Way, Suite 110, is conveniently located off I-94 and opened at noon Aug. 21. Three full-time customer service representatives will be available to help customers from 9 a.m. to 5 p.m. Monday through Friday.

“We’re constantly evaluating our customers’ needs. All of our walk-in centers provide a way for people to sit down face-to-face with our customer service representatives to get help in a comfortable setting,” Wood said.

For the most up-to-date information about walk-in center hours and locations, search for “walk-in centers” on BCBSM.com.

Health insurance can be complicated, but it doesn’t have to be confusing. Blue Cross Blue Shield of Michigan has a number of statewide walk-in centers with on-site service specialists to answer your questions and put your mind at ease. Visit your local Walk-In Customer Service Center for on-the-spot help or the Customer Action Center for online member support.

 

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