• Member Services

    Jun. 25

    Introducing the Customer Action Center

    As a company that continually seeks and implements more useful and efficient ways to assist our members, we’re excited to introduce the latest iteration of […]

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    Mar. 4

    Health resources and enrollment event helps individuals and small businesses navigate ACA

    With less than a month to enroll in a health plan, Blue Cross Blue Shield of Michigan and Blue Care Network are partnering with the […]

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    Feb. 26

    5 things to do before you call to enroll

      It’s important to research and have your information ready before calling to enroll in a health plan.  To reduce consult time, Blue Cross Blue […]

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    Feb. 20

    All Michigan public, charter and nonprofit schools encouraged to apply to Building Healthy Communities program

    Are you looking for a way to help your child’s school improve student health and improve academic success? Helping could be as easy as encouraging […]

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    Feb. 17

    BCBSM celebrates partnerships with the 2014 Supplier Diversity Awards

    Like any business, BCBSM purchases a variety of goods and services every year to support our business. From temporary staffing to care management, we rely […]

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    Feb. 17

    Alliance Technology Solutions seizing business opportunities once unobtainable

    The 2014 Supplier Diversity Achievement Awards recognizes the importance of partnering with minority and women-owned business to the success of Blue Cross Blue Shield of […]

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    Feb. 17

    Recognizing the importance of supplier diversity

    As the state’s largest health insurer, more than four million people depend on Blue Cross Blue Shield of Michigan for their health care benefits. To […]

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    Feb. 13

    Health care reform: Avoid last-minute rush by understanding these key enrollment deadlines

    The way individual consumers purchase health insurance changed dramatically last October with the opening of the Health Insurance Marketplace, which created an online experience for […]

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    Jan. 8

    Blue Care Network expands into Chippewa and Dickinson counties to increase access in the Upper Peninsula

    Chippewa County War Memorial Hospital and Dickinson County Memorial Hospital are now included in Blue Care Network’s provider network.  Blue Cross Blue Shield of Michigan […]

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    May. 13

    Wellness @ Works Feature Story: Q&A with Chrysler

    Cindy Bjorkquist, Director, Wellness, Care Management and Health Promotion Program Development at Blue Cross Blue Shield of Michigan, recently sat down with Kathie Neal, Director […]

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)

    Want to do a Walk In?

    Health Plan Advisor Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Customer Service Center Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Walk In Center Hours

    Monday through Friday, 9 a.m. to 5 p.m

    View Walk-in Center Locations