• Member Services

    doctor
    Apr. 21

    Five Tips for Choosing a New Doctor

    Looking for a new doctor? Check out our top five tips to help you find your perfect match.

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    vbeuighoehgwe
    Apr. 20

    BCBSM’s New Advertising Connects Michigan, Health and You

    Watching TV lately, you may have seen something new from Blue Cross Blue Shield of Michigan during the commercial break. Just like our company, our new advertising shows Michiganders at the forefront and how real, human connections in the Great Lakes State are what we’re all about.

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    Doctor greating patient
    Apr. 18

    Have a HMO? Make Sure You Choose a Primary Doctor

    No matter what plan you have, it’s important to have a primary doctor. If you’re a Blue Care Network HMO member, choosing a primary doctor is even more important. Learn why.

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    mmiller_glasses
    Apr. 17

    5 Questions for Your Ophthalmologist

    If you struggle to clearly read the newspaper or have to squint to identify a road sign while driving, it may be time to make an appointment with the ophthalmologist or optometrist.

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    MW5
    Apr. 16

    Scoliosis and Pain: How One BCBSM Employee Manages Her Diagnosis

    Melissa Withrow works out most mornings, despite her scoliosis. Find out how she manages pain and why she hopes her daily fitness habit continues into old age.

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    Optimized-DeathtoStock_Neighbors6
    Apr. 13

    Bringing Small Business Solutions and Workplace Wellness Tips to the Forefront

    Healthcare coverage and small business solutions don’t have to be expensive, complicated or unhealthy. This month, the Healthier Michigan Radio Show explains why. 

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    4935102185_b14a27e513_b
    Apr. 2

    Optometrist vs. Ophthalmologist: What’s the difference?

    Both optometrists and ophthalmologists play an important role in vision care, but they have different training and differ in the kinds of conditions they treat.

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    5451013380_7483e26056_b
    Apr. 1

    Essential Health Benefits 101: Mental Health & Substance Abuse

    No matter what health plan you have, there are some benefits you can count on being covered by your insurance. The Affordable Care Act requires all plans cover ten “essential health benefits,” two which broaden your access to mental health services.

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    Numbers And Finance
    Mar. 31

    The 5 Costs That Make Up Your Health Plan

    The easiest way to understand what costs you’re responsible for is to understand what the financial terms actually mean. Here’s a breakdown of the five costs that make up your health plan.

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    care
    Mar. 27

    5 Health Insurance “Unknowns” Explained

    Knowing how your health insurance plan works ahead of time can help you make well-informed decisions when you need care.

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Shopping for Insurance?

    For individual and family plans, call a health plan advisor at 855-237-3501, 8 a.m. – 8 p.m., 7 days a week or have an advisor call you. You can also connect with a local agent.

    Assistance with Your Current Coverage

    To reach a customer service representative, please call the number listed on the back of your ID card.

    Visit one of our statewide walk-in centers Monday – Friday, 8:30 a.m. – 6 p.m. and select Saturdays and corporate holidays.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Enrollee ID
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)