• Member Services

    Aug. 17

    What Doctor Appointments do You Need When You’re Healthy?

    When we’re healthy, the last thing we want to do is make time for a doctor appointment. Let’s face it – we’re busy. Work, errands, […]

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    Aug. 15

    You Chose a Plan. Now Let Us Help You Understand It.

    Whether you’re new to health insurance or you’ve had it in the past, understanding your plan can be tough. We’re here to help. In the coming months, Blue Cross is hosting free interactive sessions across the state to help Michiganders make sense of their new health plan coverage.

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    Water drops
    Aug. 3

    How to Make the Most of Your Health Insurance

    If you want to get the most out of your health insurance, one of the most important things to do, is be aware of what […]

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    Jul. 13

    How do you choose the right primary doctor?

    A doctor is your partner in maintaining good health and manages most of your care. Primary care starts with regular checkups, health screenings and immunizations. It includes treatment […]

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    Jul. 6

    Why go to the doctor if I’m not sick?

    Most people interact with the health care system to improve their overall quality of life. If you’re already injured or sick, your quality of life is already decreased. […]

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    Preventative Care - Welch Allyn
    Jun. 29

    What you need to know about preventive services

    We know to visit a doctor when we’re sick, but we often forget to go when we’re healthy. Visiting your doctor regularly for checkups can keep you healthy […]

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    Jun. 25

    Introducing the Customer Action Center

    As a company that continually seeks and implements more useful and efficient ways to assist our members, we’re excited to introduce the latest iteration of […]

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    What does my health insurance cover
    Jun. 22

    What does my health plan cover?

    Under the Affordable Care Act, all non-grandfathered individual and small group insurance plans include 10 essential health benefit categories.  Millions of people may now have access […]

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    Jun. 15

    Which health spending account is right for you?

    Health spending accounts are like personal bank accounts for your health. Simply put, it’s a way to save money on medical expenses, and it’s tax-free. There are three kinds of accounts: Health savings accounts (HSA), health reimbursement accounts (HRA) and flexible spending accounts (FSA).

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    Jun. 8

    A guide to referrals for HMO members

    As an HMO member, referrals are a fact of life. One reason they are important is that having your primary care physician coordinate your care […]

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)

    Want to do a Walk In?

    Health Plan Advisor Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Customer Service Center Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Walk In Center Hours

    Monday through Friday, 9 a.m. to 5 p.m

    View Walk-in Center Locations