• Member Services

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    Nov. 26

    Blue Cross Extends Walk-In Center Hours to Help Michigan Residents Get One-on-One Enrollment Help

    BCBSM has extended walk-in center hours to give Michigan residents more opportunities to get the information they need during the open enrollment period.

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    Nov. 26

    BCBSM Walk-in Centers: Lansing

    The Lansing Customer Service Walk-In Center is about one block away from the state capitol building, making it easy and convenient for state workers and downtown employees to resolve insurance issues.

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    Dave Whiting
    Nov. 20

    Mackinac Island Carriage Driver Shares Positive Blues Experience With Shopping for Individual Coverage

    In this brief video, Dave Whiting, a carriage driver on Mackinac Island, shares his story about getting the health coverage he needs.

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    Nov. 19

    Supplemental Insurance Products Offer Security and Peace-of-Mind

    To help individuals and families protect their health and income, cover the unexpected, and prepare for the future, Blue Cross Blue Shield of Michigan has entered into agreements with Assurity Life Insurance and LifeSecure Insurance to market a full portfolio of supplemental insurance products.

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    Nov. 19

    BCBSM Walk-in Centers: Flint

    Health insurance can be complicated, but it doesn’t have to be confusing. Blue Cross Blue Shield of Michigan has a number of statewide walk-in centers with on-site service specialists to answer your questions and put your mind at ease. Learn more about the Flint center here.

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    Merrimack Homecoming events October 17, 2009.  Photographer: Neal Hamberg
    Nov. 18

    Still On Your Parents’ Plan? Here’s What You Need To Know

    Riding your parents’ health care plan is fine if you’re under 26, but there’s no reason not to be informed of what open enrollment may mean for you in the long run. Check out some tips if you are still on your parents’ insurance plan and what to keep in mind for the future.

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    Nov. 16

    BCBSM Advocates Awareness of Diversity and Health Disparities

    Listen in as BCBSM executives and diverse community leaders in Michigan describe what their daily efforts in diversity contribute to and what their work means for the wellness of others.

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    Nov. 13

    Plan Renewals: How to Get the Most Value

    Whether you get your health insurance from an employer or you buy it as an individual, it’s the time of year to re-evaluate your plan options. With so many options for insurance nowadays, it can be an overwhelming choice. How do you know which one is right for you? How can you get the most value?

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    Holland feature
    Nov. 12

    BCBSM Walk-in Centers: Holland

    Friendly staff are ready to answer all your insurance questions at the Holland walk-in center, located at 151 Central Avenue in the Central Avenue Financial Center.

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    Nov. 11

    Gear Up for Open Enrollment with HealthCareReformBasics.com

    In a few days, the Health Insurance Marketplace “storefront” will open for individuals to enroll in health coverage or switch plans for 2015. Blue Cross is encouraging consumers to select their plans early to avoid the last-minute rush that can result in longer wait times to enroll.

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Shopping for Insurance?

    For individual and family plans, call a health plan advisor at 855-237-3501, 8 a.m. – 8 p.m., 7 days a week or have an advisor call you. You can also connect with a local agent.

    Assistance with Your Current Coverage

    To reach a customer service representative, please call the number listed on the back of your ID card.

    Visit one of our statewide walk-in centers Monday – Friday, 8:30 a.m. – 6 p.m. and select Saturdays and corporate holidays.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)