• Member Services

    Portage pond
    Oct. 29

    BCBSM Walk-in Centers: Portage

    The BCBSM Portage Walk-in Customer Service Center has three customer service representatives ready and willing to help you with all your insurance needs.

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    The Traverse City Walk-In Customer Service Center's main entrance on State Street.
    Oct. 22

    BCBSM Walk-in Centers: Traverse City

    The Traverse City Walk-in Customer Service Center is conveniently located downtown and open to answer all of your health insurance questions with friendly, personal service.

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    helping hand
    Oct. 22

    BCBSM Case Management Program Supports Members When They Need it Most

    When you’re really sick, there are a lot of decisions to make – treatment options, provider referrals, medical supplies, the list may seem endless. Just because you are facing a serious illness doesn’t mean you have to do it alone. Blue Cross Blue Shield of Michigan’s Case Management program is there for our members when they need it most; to help them make smarter health decisions, reduce hospitalizations and readmissions, and improve quality of care.

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    Oct. 20

    What Individuals and Businesses Can Expect During the Second Year of National Health Reform

    Kirk Roy, vice president of the Office of National Health Reform for Blue Cross Blue Shield of Michigan, shares his insights on coming change with 1320 WILS talk radio’s Michael Cohen.

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    Southfield inside
    Oct. 15

    BCBSM Walk-In Centers: Southfield

    The Southfield walk-in customer service center is a unique location to both Blue Cross Blue Shield of Michigan and Blue Care Network. Located at the Blue Care […]

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    Riverfront Run
    Oct. 13

    Blue Cross’ Wellness Coaching Program Helps Members Meet Their Health Goals

    Here at Blue Cross Blue Shield of Michigan, we know that being healthy isn’t always easy. That’s why we’ve developed our Wellness Coaching program to provide you with the encouragement you need, to get healthy and stay healthy.

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    GP examining woman
    Oct. 10

    5 Tips To Boost Your Health Care IQ This Health Literacy Month

    October marks Health Literacy Month. According to the Office of Disease Prevention and Health Promotion, nearly 9 out of 10 adults have difficulty understanding and using routine health information. Today, we’re giving you five tips to boost your health care IQ.

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    Utica office
    Oct. 8

    BCBSM Walk-In Centers: Shelby Township

    Health insurance can be complicated, but it doesn’t have to be confusing. Blue Cross Blue Shield of Michigan has a number of statewide walk-in centers with on-site service specialists to answer your questions and put your mind at ease.

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    Oct. 6

    Have a Chronic Condition? You Might Benefit From BCBSM’s Chronic Condition Management Program

    Blue Cross Blue Shield of Michigan’s Chronic Condition Management program helps empower members and gives them confidence in managing chronic obstructive pulmonary disease, asthma, diabetes, heart failure and coronary artery disease.

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    Oct. 1

    BCBSM Walk-In Centers: Detroit

    Learn about BCBSM’s full service walk-in customer service centers. A different office will be spotlighted each Wednesday and highlight unique features of each location.

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)

    Want to do a Walk In?

    Health Plan Advisor Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Customer Service Center Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Walk In Center Hours

    Monday through Friday, 9 a.m. to 5 p.m

    View Walk-in Center Locations