• Member Services

    business airport
    Sep. 21

    3 Reasons You Need to Use The Bcbsm.com Find a Doctor Feature

    If you’re a BCBSM or BCN member, you may have heard about our Find a Doctor feature that lets you search through a national database of doctors based on your specific health plan and needs. Sounds cool, but why would you want to use it? Here are three reasons.

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    bricktown
    Sep. 17

    Recognizing BCBSM’s Walk-In Customer Service Centers Around the State

    Confused about your health insurance? Need help selecting and enrolling in a health insurance plan? Want to pay your bill in person? Stop in to one of BCBSM’s many walk-in customer service centers around the state to get your questions answered and issues resolved in person

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    college students
    Sep. 7

    A College Student’s Back to School Health Checklist

    Before the fall semester becomes too busy, there are a few things college students should do to save time and money later.

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    Cutting costs
    Aug. 31

    6 Tips to Cut Down Your Health Care Costs

    A typical American family of four covered by an employer-sponsored health plan spends more than $23,000 per year on health care. That’s a big price tag – especially when you tack it on top of the rest of our life expenses. The good news? Some of these costs are in your control. Here are some tips to reduce your person health-related costs.

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    Keep your kids healthy
    Aug. 24

    Keep Your Child Healthy With Regular Checkups

    In the day-to-day juggling act of parenting, sometimes the most important things can slip your mind. When is the last time your child went to the doctor? Not for an injury or illness, but for a general checkup or physical? Visiting the doctor when your child is healthy is referred to as a “well-child visit” or “well visit” and is an extremely important aspect of preventive care.

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    122476156_814cdc7189
    Aug. 18

    I Have Health Insurance, Now What?

    Navigating your health care specifics can sometimes feel like a lot, but there’s no need to go the course alone. Educate yourself on managing a health care plan and how to get by in the future.

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    Dentist
    Aug. 17

    What Doctor Appointments do You Need When You’re Healthy?

    When we’re healthy, the last thing we want to do is make time for a doctor appointment. Let’s face it – we’re busy. Work, errands, […]

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    IMG_8210
    Aug. 15

    You Chose a Plan. Now Let Us Help You Understand It.

    Whether you’re new to health insurance or you’ve had it in the past, understanding your plan can be tough. We’re here to help. In the coming months, Blue Cross is hosting free interactive sessions across the state to help Michiganders make sense of their new health plan coverage.

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    Water drops
    Aug. 3

    How to Make the Most of Your Health Insurance

    If you want to get the most out of your health insurance, one of the most important things to do is be aware of what […]

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    7142786421_48cc19cdc0_b
    Jul. 13

    How do you choose the right primary doctor?

    A doctor is your partner in maintaining good health and manages most of your care. Primary care starts with regular checkups, health screenings and immunizations. It includes treatment […]

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Submit Your Query Online

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    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
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    Want to do a Walk In?

    Health Plan Advisor Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Customer Service Center Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Walk In Center Hours

    Monday through Friday, 9 a.m. to 5 p.m

    View Walk-in Center Locations