Customer Action Center

Blue Cross Blue Shield of Michigan offers an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

Shopping for Insurance?

Assistance with Your Current Coverage

To reach a customer service representative, please call the number listed on the back of your ID card.

Visit one of our statewide walk-in centers Monday – Friday, 8:30 a.m. – 6 p.m. and select Saturdays and corporate holidays.

Submit Your Query Online

First NameLast Name
Email AddressPhone Number
Enrollee ID
Include the three alpha prefix letters.
Prime Name of Account (full name)Reason for Your Inquiry
Additional Information (optional)

The information provided above will only be used to contact you regarding your customer service inquiry. Click here to view our privacy practices.