• Member Services

    Oct. 20

    What Individuals and Businesses Can Expect During the Second Year of National Health Reform

    Kirk Roy, vice president of the Office of National Health Reform for Blue Cross Blue Shield of Michigan, shares his insights on coming change with 1320 WILS talk radio’s Michael Cohen.

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    Southfield inside
    Oct. 15

    Get Your Questions Answered at Southfield’s Dual BCBSM and BCN Walk-In Center

    The Southfield walk-in customer service center is a unique location to both Blue Cross Blue Shield of Michigan and Blue Care Network. Located at the Blue Care […]

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    Riverfront Run
    Oct. 13

    Blue Cross’ Wellness Coaching Program Helps Members Meet Their Health Goals

    Here at Blue Cross Blue Shield of Michigan, we know that being healthy isn’t always easy. That’s why we’ve developed our Wellness Coaching program to provide you with the encouragement you need, to get healthy and stay healthy.

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    GP examining woman
    Oct. 10

    5 Tips To Boost Your Health Care IQ This Health Literacy Month

    October marks Health Literacy Month. According to the Office of Disease Prevention and Health Promotion, nearly 9 out of 10 adults have difficulty understanding and using routine health information. Today, we’re giving you five tips to boost your health care IQ.

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    Utica office
    Oct. 8

    Visit the Shelby Township Walk-In Customer Service Center

    Health insurance can be complicated, but it doesn’t have to be confusing. Blue Cross Blue Shield of Michigan has a number of statewide walk-in centers with on-site service specialists to answer your questions and put your mind at ease.

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    Oct. 6

    Have a Chronic Condition? You Might Benefit From BCBSM’s Chronic Condition Management Program

    Blue Cross Blue Shield of Michigan’s Chronic Condition Management program helps empower members and gives them confidence in managing chronic obstructive pulmonary disease, asthma, diabetes, heart failure and coronary artery disease.

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    Oct. 1

    Detroit’s Bricktown Walk-In Service Center

    Learn about BCBSM’s full service walk-in customer service centers. A different office will be spotlighted each Wednesday and highlight unique features of each location.

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    Building front
    Sep. 24

    BCBSM Walk-in Centers: Grand Rapids

    More than 1,500 customers received personal, face-to-face service at the BCBSM Grand Rapids walk-in center in 2013.

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    business airport
    Sep. 21

    3 Reasons You Need to Use The Bcbsm.com Find a Doctor Feature

    If you’re a BCBSM or BCN member, you may have heard about our Find a Doctor feature that lets you search through a national database of doctors based on your specific health plan and needs. Sounds cool, but why would you want to use it? Here are three reasons.

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    Sep. 17

    Recognizing BCBSM’s Walk-In Customer Service Centers Around the State

    Confused about your health insurance? Need help selecting and enrolling in a health insurance plan? Want to pay your bill in person? Stop in to one of BCBSM’s many walk-in customer service centers around the state to get your questions answered and issues resolved in person

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  • Customer Action Center

    Blue Cross Blue Shield of Michigan is now offering an online system for tracking and submitting customer queries. Please choose which way you would like to contact us and we will service you as soon as possible.

    Submit Your Query Online

    First Name Last Name
    Email Address Phone Number
    Member Contact Number
    Include the three alpha prefix letters.
    Prime Name of Account (full name) Reason for Your Inquiry
    Additional Information (optional)

    Want to do a Walk In?

    Health Plan Advisor Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Customer Service Center Hours

    Monday through Saturday, 8 a.m. – 8 p.m.

    Walk In Center Hours

    Monday through Friday, 9 a.m. to 5 p.m

    View Walk-in Center Locations