BCBSM continues to offer extended hours at walk-in centers to help consumers navigate enrollment options
According to a national survey of uninsured adults, 81 percent of uninsured Americans do not know about the March 31 enrollment deadline, which is the last day to sign up through the Marketplace to avoid potential tax penalties. Seventy percent have not visited the Marketplace website and 69 percent do not know tax subsidies or financial help is available. Yet 82 percent of respondents would be likely to sign up for a plan if they found quality health insurance they could afford.
Blue Cross Blue Shield of Michigan is continuing to offer extended hours of its 11 walk-in centers statewide for the month of February to provide customers with an additional way to get help with confirming their new health plan enrollment and premium amounts, making payments and related customer service questions. Consumers interested in enrolling in an ACA plan can talk directly with a health plan advisor or licensed Blue Cross agent, to determine the best plan for their specific situation, and ensure that each form is completed correctly to take advantage of any available federal assistance.
The extended hours run through Feb. 28, 2014, when centers will be open Monday through Friday from 8:30 a.m. to 6 p.m., and in most locations, the centers also will be open Saturday from 8:30 a.m. to 12:30 p.m. (NOTE: Saturday hours will not apply in Ann Arbor or Flint-Linden Creek centers.)
The customer service team, health plan advisors and licensed Blue Cross agents are available at the following 11 BCBSM walk in centers:
- Ann Arbor: 2311 Green Rd; Ann Arbor, MI 48105*
- BCBSM Detroit headquarters (Bricktown building): 500 E. Lafayette, Detroit, MI 48226
- BCBSM Grand Rapids headquarters: 86 Monroe Center NW, Grand Rapids, MI 49503
- Flint: 4520 Linden Creek Parkway Suite A, Flint, MI 48507*
- Holland: 151 Central Ave., Holland, MI 49423
- Lansing: 232 S. Capitol Ave, Lansing, MI 48933
- Marquette: 415 S. McClellan Ave, Marquette, MI 49855
- Portage: 8175 Creekside Dr., suite 100, Portage, MI 49024
- BCN Southfield: 20500 Civic Center Drive, Southfield, MI 48076
- Shelby Twp.: 6100 Auburn Road, Shelby Twp., MI 48317
- Traverse City: 202 E. State Street, Traverse City, MI 49684
*Ann Arbor and Flint locations are not open on Saturday.
For consumers who have not yet enrolled in ACA compliant plans, Blue Cross Health Plan advisors are also available by phone Monday through Friday, 8 a.m. to 8 p.m. now through the end of open enrollment on March 31.
Michigan residents also can contact one of the thousands of licensed Blue Cross agents across the state who have had training to assist consumers to determine subsidy eligibility and which qualified health plan may be their best option. More than 2,000 Michigan agents have completed training and certification to sell Blue Cross Blue Shield and Blue Cross Network plans both on and off the Marketplace.
Those consumers at higher income levels who are not eligible for a subsidy, or don’t wish to take advantage of one, can enroll easily through bcbsm.com. BCBSM offers a total of 18 options for coverage for individuals, many of which are among the lowest priced health plans on Michigan’s Health Insurance Marketplace. The rates for these plans are identical both on and off the Marketplace. BCBSM is the only health insurer to offer coverage in every one of Michigan’s 83 counties. Products, pricing and plan design are available at bcbsm.com/myblue.
To learn the basics of health reform, Michiganders can visit HealthCareReformBasics.com.