Blue Cross Blue Shield Online Visits Mental Health Treatment

Blue Cross Online Visits: Making Mental Health from Anywhere a Possibility

Nationally, Michigan is ranked among the lowest for prevalence of mental illness, and among the highest for access to care. Yet serious mental health conditions like major depression affect up to one in 10 Michiganders, according to the Blue Cross Blue Shield Health Index.

It can seem challenging to get mental health care. Perhaps there aren’t many mental health providers nearby or perhaps shame or fear keep people from getting the care they need. Blue Cross Online Visits provides virtual private and confidential therapy and psychiatry choices to most Blue Cross PPO members and Blue Care Network HMO members.

Caring and knowledgeable psychologists, therapists and psychiatrists are available by smartphone, tablet or computer. Talk with them, from where you’re most comfortable, about life’s challenges, including anxiety, grief or depression. Appointments are available extended hours, including at night and on weekends, in all 50 states.

Michigan - Health Index Report

Virtual Visits with Mental Health Experts

Whether you or a family member suffer from new or ongoing struggles, one-on-one counseling can give you a new viewpoint and help you be at your best. The Blue Cross Online Visits professionals are qualified to help – they’re fully licensed in their specialty and are also specially trained in providing virtual care.

Therapists, such as psychologists, licensed clinical social workers, marriage and family therapists, and professional counselors are available to adults and children age 10 and older. Visits with a U.S. board-certified psychiatrist are available to adults age 18 and older.

Using Blue Cross Online Visits

Therapy and psychiatry visits are available by appointment only. All you need to schedule a Blue Cross Online Visits appointment is a computer or smartphone. Members can visit to create and log in to their accounts, and then pick any service: Medical, Therapy or Psychiatry.

Sessions are also available on the BCBSM Online VisitsSM app, meaning behavioral health care is right in your pocket. If you need help with your Blue Cross Online Visits account or your visit, the dedicated Customer Service phone number is 1-844-606-1608.

To learn about your entire network of affordable, convenient care choices, visit

Check your plan benefits to make sure Blue Cross Online Visits are available to you by logging into your member account at, or through the Blue Cross mobile app.



Photo credit: Gaudilab

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