2019 Blue Care Network Annual Report: Letter from Chairman, Board of Directors
Last year, the health care industry continued to experience rising costs, and competition remained intense. But even among these challenges, business performance stayed strong for Blue Care Network.
People see the value of our quality health care options. In 2019, we added the University of Michigan Student Health Plan, generating more than 10,000 new members. Today we have more than 900,000 members, claiming 45.1% of the Michigan HMO market.
New technology and innovative programs help us save on costs, allowing us to reinvest significantly in our products and services. Our Customer Service representatives handled more member inquiries within the first call, cutting administrative costs by $250,000. Coverage for a lower-cost, effective alternative to brand-name drugs saved us approximately $8.5 million. These initiatives help us offer you more care options at competitive prices, and lower out-of-pocket costs for your employees.
The industry recognizes Blue Care Network as one of the nation’s top HMOs for quality patient care. The National Committee for Quality Assurance gave us a quality rating of 4.5 stars out of a possible five, placing us among the 38 highest rated plans in the country.
These accomplishments are a few examples of our commitment to you. For over 20 years, we have met the diverse needs of customers and members. And as we adapt to the changing circumstances of today, we’ll continue to work with you to understand how we can improve and find new ways to bring lower cost, quality care to you and your employees.