We aren’t just Michigan’s largest health insurer, we’re also your neighbors. We strive to not only get to know our members, but also to help you out with the information you need most: guidance to get the most out of your health care plan. To make your experience better, we are constantly searching for ways to improve our work and seeking valuable, constructive feedback.
Residents can visit any of our 12 walk-in centers statewide contact Customer Service , or visit us on our social media channels, where we can not only solve your problems quickly, but also gather your general feedback so that we can better serve the Michigan community. We make communication easy because we have one goal in mind: making handling your health care as pleasant as possible and providing you with the high-quality coverage you need and deserve.
When we asked our customer service team to name the best parts of the job, the overwhelming responses were about how great it feels to help our members resolve issues and to know that they made a difference in at least one member’s life. That’s our end goal, each and every day.
What’s more, we know that listening to what you have to say is key and we regularly conduct research with our members to better understand what they need. It helps us identify key trending issues and put processes in place that will help us better serve the next person. We can’t improve something that’s wrong unless we know you have a concern in the first place. That’s why we welcome your feedback.
Please feel free to get in touch, anytime.
If you liked this post and want to learn more, check out these other blogs:
- The Real Motivation that Drives Our Customer Service Team
- Blue Cross Top Michigan Insurer Based on Customer Feedback
- Blue Cross Customer Service: Looking out for you
Photo Credit: A Healthier Michigan