Blue Cross Blue Shield of Michigan Recognized by J.D. Power for Highest Member Satisfaction Among Commercial Health Plans in Michigan
DETROIT, May 26, 2022 – Blue Cross Blue Shield of Michigan was recognized today by J.D. Power for highest member satisfaction among commercial health plans in Michigan.
The J.D. Power Award is given to the Michigan health plan that ranks first overall in the J.D. Power 2022 U.S. Commercial Member Health Plan study. Blue Cross achieved the highest ranking in overall satisfaction, maintaining a consistent trend of improvement over the past several years. This includes its commercial PPO, HMO and POS plan members. This recognition reflects Blue Cross’s dedication and ongoing work to improve members’ experiences. Achieving the top ranking was driven in particular by strong scores in coverage and benefits, provider choice and information and communication.
“Understanding and responding to the needs of our members is ingrained in the way we run our business,” said Blue Cross Blue Shield of Michigan President and CEO Daniel J. Loepp. “We’re honored by this recognition from J.D. Power, especially because we know it’s based on feedback from the members we serve and support every day.”
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides health benefits to more than 4.7 million members residing in Michigan in addition to employees of Michigan-headquartered companies residing outside the state. The company has been committed to delivering affordable health care products through a broad variety of plans for businesses, individuals and seniors for more than 80 years. Beyond health care coverage, BCBSM supports impactful community initiatives and provides leadership in improving health care. In 2022, Blue Cross Blue Shield of Michigan received the J.D. Power Award for “Highest Member Satisfaction Among Commercial Health Plans in Michigan.” For more information, visit bcbsm.com and MiBluesPerspectives.com.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.