Blue Cross Blue Shield of Michigan Recognized by J.D. Power for Highest Member Satisfaction Among Commercial Health Plans in Michigan
DETROIT, May 14, 2018 – Blue Cross Blue Shield of Michigan has received the J.D. Power Award for highest member satisfaction among commercial health plans in Michigan.
The J.D. Power Award is given to the Michigan health plan that ranks first overall in J.D. Power’s 2018 Commercial Member Health Plan study. Blue Cross Blue Shield of Michigan achieved the highest score on four of the study’s six factors – cost, coverage and benefits, claims processing and provider choice.
“As a nonprofit mutual, our members are the everyday focus of our business,” said Daniel J. Loepp, president and CEO of Blue Cross. “The J.D. Power study is a trusted and respected channel for our members to speak of the satisfaction they get from their Blue Cross health plan experience. We are very pleased to be recognized by our members through J.D. Power’s research.”
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides and administers health benefits to more than 4.6 million members residing in Michigan in addition to employees of Michigan-headquartered companies who reside outside the state. For more company information, visit bcbsm.com and MiBluesPerspectives.com.