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Feb 2, 2017 at 2:36am
Hi Anna, thanks for reading our blog and sharing your thoughts with us. We hear your concerns and will help get you in touch with someone to discuss your account. Please provide some information here, http://miblues.co/1Bb6oI4, and we will reach out directly. (Also for your privacy we've removed your contact information from your comment.) Thanks, Taylar
Feb 1, 2017 at 2:20pm
Maybe we should go there and assist them with understanding how our department works.
Anna A. Bakos
Jan 27, 2017 at 9:27pm
Here you go again- using verbiage that says little to customers who are reading this email! What do you mean by vertically -integrated health systems? Your customers are a vitally important part of a three-leg stool; speak to them, not to 'insiders! Value partnerships is a way to spread your reach & one I appreciate as a retired professional, however BCBS needs to connect with their customers for feedback about a number of issues that have surfaced since becoming a 'for-profit' company! BCBS will be wise to do some feedback forums throughout Michigan. The MiOpinion panels did not provide a mechanism for serious feedback regarding issues the customer is interested in discussing. The panels serve the company by allowing the company to say they have a survey/feedback process in place to gauge their customer's opinions but it was strongly guided by the particular topic they wanted to address. It did not allow for an open forum of issues, ideals or discussion. I take this opportunity today because I have been trying to converse with administration about my account & the operation of policies currently established. I am not finding cooperation so perhaps these comments will reach someone who will take my concerns seriously.