Your Step-by-Step Guide to Blue Cross Online Visits<sup>SM</sup>


| 3 min read

Getting Started with Blue Cross Online Visits
As a Blue Cross Blue Shield of Michigan member, you have access to health care anytime, anywhere in the U.S. With Blue Cross Online VisitsSM, you can talk with a U.S board-certified doctor using your smartphone, tablet or computer about minor illnesses and injuries, like a cold, the flu, strains or sprains. You can also talk to a licensed therapist or psychiatrist about any challenges you’re facing. Before you get started, ensure your plan includes access to Blue Cross Online VisitsSM and services. To get started, you’ll need to create an account. Visit on your computer, download the BCBSM Online VisitsSM app with your mobile device or call 1-844-606-1608. You’ll be asked to fill in some basic information, including your Blue Cross or Blue Care Network member number. Once that’s complete, you’re ready to use Blue Cross Online Visits. If you already have an account, simply log in. Follow these easy steps to get started with a medical visit:
  1. Choosing a visit type: Once you’ve logged in to the app or website, you can choose from different types of visits: medical, therapy or psychiatry. When you choose a service—for example, medical—you can choose the first available doctor, select a doctor from the list or find a specific doctor. Read more about each doctor by clicking on their profile to find out their specialty, languages they speak and more. If a doctor is seeing another patient, you can enter the waiting room until they become available.
  1. Getting started: Click the green “Get Started” button. Since each visit is unique, you’ll be asked for some more information, such as if the visit is for you or someone else and your phone number. You can also invite a guest to the visit, such as a parent who may be traveling or a caregiver.
  1. Reason for your visit: Next, you’ll choose the reason for your doctor’s visit, such as cold, fever, headache, rash and more.
  1. Choosing a pharmacy: At this point, you’ll be able to select a pharmacy for any medications prescribed after your visit. Your doctor can electronically send most prescriptions directly to the pharmacy for easy pick-up. Enter your zip code to choose a pharmacy near you. To make the most of your pharmacy benefits, choose a pharmacy in the Blue Cross network.
  1. Providing your medical history: To streamline your visit, you can fill out your medical history, including any chronic conditions, allergies or current medications. You can also add your vitals like blood pressure, temperature and weight.
  1. Finding a provider: If you haven’t already, you can choose a doctor now. Click “More Info” to learn more about the doctor chosen for you, like their primary language and years of experience. Check the box agreeing to the privacy notice to continue to the payment section.
  1. Verifying your insurance and payment options: Now you’ll verify your Blue Cross or Blue Care Network insurance information and review the cost for the online visit. The final step before seeing the doctor is entering your payment information. You can use a debit or credit card, including flex spending or health savings account cards.
  1. Using therapy and psychiatry visits: The process for therapy and psychiatry visits is similar, except these visits are available by appointment only. Select therapy or psychiatry on the homepage to schedule an appointment by date and provider. Once you’ve chosen the therapist or psychiatrist who is right for you, you can choose your preferred appointment time to begin the scheduling process. Therapy and psychiatry visits are not available across all Blue Cross and Blue Care Network plans, so be sure to check what your plan covers before scheduling an appointment.
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Blues Perspectives

Aug 26, 2020 at 4:59pm

Apologies for the confusion, Mark! You can go to and in the top right-hand corner of the screen, there is an option to "test your computer" to make sure BCBSM Online Visits will work on your computer. After you've completed this quick test and verified BCBSM Online Visits will work for you, you can proceed to create an account on this same landing page. Please let us know if you need any additional help! Thank you, Candice

Mark Tremel

Aug 24, 2020 at 8:03pm

the text above states: "To get started, you’ll need to create an account. Visit on your computer, download the BCBSM Online VisitsSM app with your mobile device " But this is not true. On my computer I clicked that link and it stated: "This app is available only on the App Store for iPhone and iPad." My computer is a windows based computer and my phone is android. Either way the "to get started" statement is confusing.

Blues Perspectives

Aug 11, 2020 at 6:32pm

Hi Cheryl. I'm sorry to hear you were having trouble with your online visit. Our team is here to help. Please share your contact information with us at this secure link: and a customer service representative will follow up with you as quickly as possible. Thank you, Candice

Cheryl Leek

Aug 10, 2020 at 7:16pm

No one told me to do this. When my doctor called I could hear him but there was no video. He sent me another thing to do and that didn't work either. I was using my smartphone. I wish i knew how to do this because I really think it's wonderful. Do you have any suggestions? Do I get the zoom app? Can you help me so next time it's a success?

Blues Perspectives

May 18, 2020 at 5:55pm

We’d be happy to help answer any questions you have. If you could provide us with some additional information at this link, a member of our team will reach out to you directly:

MI Blues Perspectives is sponsored by Blue Cross Blue Shield of Michigan, a nonprofit, independent licensee of the Blue Cross Blue Shield Association