Anthem is Offering Two Years of Credit Monitoring for Blues Members Affected by the Anthem Cyber-Attack

by bcbsm

| 3 min read

Anthem Blue Cross is now offering two years of free credit monitoring and identity theft repair services to Blue Cross members whose personal information may have been compromised by a cyber attack, publicly reported by Anthem on Feb. 5, 2015. Members who live in, have recently traveled to and received services in one of the 14 anthem states are eligible for this offer. The services are offered through Anthem Blue Cross, not Blue Cross Blue Shield of Michigan. Consumers can sign up by visiting The following is a list of states where Anthem is a Blue Cross and Blue Shield licensee.
  • California
  • Colorado
  • Connecticut
  • Georgia
  • Indiana
  • Kentucky
  • Maine
  • Missouri
  • Nevada
  • New Hampshire
  • New York
  • Ohio
  • Virginia
  • Wisconsin
In the coming weeks, all affected members will receive notice via mail, advising them of the protections being offered. Affected BCBSM and BCN members, including current and former members dating back to 2004, can access credit monitoring and identity theft repair services prior to receiving a mailed notification from Anthem. Members may access these services at any time during the 24-month coverage period. The free identity protection services provided by Anthem include two years of:
  • Identity Theft Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
  • Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
  • Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
Identity theft repair services are available to impacted Blue Cross members who feel they may have experienced fraud. For members who have been impacted by the cyber attack, these services are automatically available and do not require enrollment—you can call 877-263-7995 to help with identity theft repair. Please visit to learn how to access these services. Additional protection is available through credit monitoring services. This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24 month coverage period, and can learn how to sign up at Members who do not have access to the Internet or who prefer telephone service may call 877-263-7995 for assistance. Phone lines will be open from 9 a.m. to 9 p.m. EST Monday through Saturday. Members should state whether they are calling to enroll in credit monitoring or identity repair services. Language assistance is available. For more information about the Anthem cyber attack, visit Originally published Feb. 13, 2015. Last updated Feb. 18, 2015. Photo Credit: Eeekster

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Blues Perspectives

Mar 20, 2015 at 9:07pm

Hi Shannon, have you been able to receive any confirmation from Anthem? If you have not, and still have questions or concerns about the free credit monitoring, identity theft repair services and child identity protection, we recommend re-applying for Anthem’s free credit monitoring service at or by calling Anthem’s toll-free hotline at 1-877-263-7995.


Mar 20, 2015 at 4:01pm

I received my letter from BCBS about the possible breach- nothing from Anthem. I am also going on over a week waiting for an email after applying online. I even called and it felt more like a sales call for services. I was told at this time they have found that no one has had any identity theft (Out of 80 million?) Since signing up I have received calls from unknown numbers at all hours-even in the middle of the night. The numbers when googled bring up links to "fake identities". Even the process to try to find out what is going on feels like part of a bigger plan to get more information on your identity. BCBS and Anthem need to post an update. I seems like the alert about the scam is a scam in itself.

Blues Perspectives

Mar 18, 2015 at 5:36pm

Hi Collin, have you been able to receive any confirmation from Anthem? If not, we recommend re-applying for Anthem's free credit monitoring service at or by calling Anthem's toll-free hotline at 1-877-263-7995.


Mar 16, 2015 at 8:15pm

I'm now going on a week of no reply after signing up on the website. Shouldn't we at least get a confirmation? I called AllClear directly and they said someone would call me within 3 days? I understand that they have to possibly deal with 88 million people but don't promise 72 hours unless you can do it.

Blues Perspectives

Mar 3, 2015 at 6:49pm

Yes, you are correct. If you are affected, you will be notified by letter from Anthem. If you feel you have been impacted, you do not have to wait for a letter to arrive. The quickest and easiest way to enroll in Anthem's credit monitoring service is via the online enrollment process at

MI Blues Perspectives is sponsored by Blue Cross Blue Shield of Michigan, a nonprofit, independent licensee of the Blue Cross Blue Shield Association