VIDEO: CEO Dan Loepp On How Blue Cross Is Simplifying Health Care For Consumers

by bcbsm

| 1 min read

A new mobile app with loads of convenient features and new software that helps consumers more easily navigate their Affordable Care Act options are among the many ways Blue Cross Blue Shield of Michigan is making health care easier and more useful for consumers. In this video, BCBSM President and CEO Daniel J. Loepp outlines several of the ways we’re working to make health care more convenient for our members, from the ability to find a doctor or compare prices from your phone to accessing a doctor online, in real time, 24 hours a day. The new features add to the many capabilities already available on Open enrollment for Affordable Care Act plans on the Michigan Health Insurance Marketplace runs from Nov. 1 to Jan. 31, 2017.

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Blues Perspectives

Nov 5, 2016 at 7:33pm

Hi Joe, We apologize for this frustrating experience and thank you for sharing your honest feedback with us. If there's anything else we can do to support your enrollment process, please reach out to us here,, and we will contact you directly. Best, Taylar

Joe Gromsls

Nov 3, 2016 at 11:22pm

Enrollment process for folks in BC BS Legacy Plan wanting to stay with BC but in a different plan is tortuous. It took 75 minutes to enroll in plan where no health evidence was needed. I was asked questions where the needed information was already in the BC file as I am currently insured. No coordination whatsoever between BC and AON. Very frustrating. Rep, who was recommended to me said he had never done this type of enrollment. Why wasn't he trained? Terrible experience.

MI Blues Perspectives is sponsored by Blue Cross Blue Shield of Michigan, a nonprofit, independent licensee of the Blue Cross Blue Shield Association