Blue Cross Warns Members of Phone Scams

by Amy Barczy

| 2 min read

Unknown caller screen appearing on a smart phone screen
Blue Cross Blue Shield of Michigan is warning its members of new phone scams in which callers attempt to obtain personal or insurance information. The fraudulent callers claim they are from a pharmacy network, and then offer to mail the member over-the-counter vitamins and ointments to a member’s home at no cost. These phone calls are not a part of a Blue Cross program. They appear to be a malicious or fraudulent attempt to gain personal information. We’ve also received reports of robocalls falsely claiming to be affiliated with Blue Cross in which callers are marketing insurance products or trying to collect personal information. Blue Cross is not working with these companies and does not share medical or prescription information with unauthorized third parties. Members should ask their health care providers if they have questions about their medications or medical supplies. If you receive a robocall that you believe is a scam, hang up immediately. Do not provide your personal information, and do not respond to any prompts. If you’re receiving scam calls on your cell phone, you may block the phone number of the robocalls that are contacting you. Malicious or suspected robocallers and telemarketers can be reported to federal agencies, including the Federal Trade Commission, the Federal Communications Commission and the Federal Bureau of Investigation’s Internet Crime Complaint Center. Learn more about how Blue Cross works to keep your information safe and secure:
Photo credit: Tero Vesalainen

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25 Comments

B
Blues Perspectives

Mar 30, 2022 at 2:51pm

Hi T.A. King. It’s always best to hang up if you feel uncertain about the call. We encourage you to review the information on the following website on recognizing and reporting health care fraud. https://www.bcbsm.com/index/health-insurance-help/faqs/topics/other-topics/how-to-recognize-and-report-health-care-fraud.html

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Blues Perspectives

Mar 30, 2022 at 2:50pm

Hello Thomas. That number is not associated with our company. Please review the information on the following website on recognizing and reporting health care fraud. https://www.bcbsm.com/index/health-insurance-help/faqs/topics/other-topics/how-to-recognize-and-report-health-care-fraud.html

B
Blues Perspectives

Mar 29, 2022 at 9:16pm

Hi Tonya. We’d be happy to help answer any questions you have. If you could provide us with some additional information at this link, a member of our team will reach out to you directly: https://miblues.co/36W9ubU

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Blues Perspectives

Mar 29, 2022 at 9:15pm

Hi Bill. If you are ever unsure, calling the number on the back of your card is a surefire solution. We would also recommend you review our website’s section on healthcare fraud: https://www.bcbsm.com/index/health-insurance-help/faqs/topics/other-topics/how-to-recognize-and-report-health-care-fraud.html

T
Tonya Davis

Mar 27, 2022 at 10:57pm

I had a phone call from a number 844-970-8870, saying they were with an Exact Sciences Laboratory. They said they sent me a Cologuard kit, and wanted my information. (My doctor's office ordered a kit, but this lab called on a Sunday evening?) I won't pay for this kit. No one told me it would cost $600. Oh, but if you don't have insurance it is $500?! Is this a legitimate phone number and place? I am returning this kit. Outrageous healthcare costs.

MI Blues Perspectives is sponsored by Blue Cross Blue Shield of Michigan, a nonprofit, independent licensee of the Blue Cross Blue Shield Association