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Jan 25, 2017 at 5:20pm
Hi Anna, Thank you for your comment. The ongoing research and data compilation we undertake through the CQI program, which Dr. Runge details in this piece, is centered around our members: their care and benefit. In fact several of our CQI programs include patients as part of the collaboration teams and the physicians rely on their input and experience when looking at processes to improve. The patients have a high-profile role in setting priorities for quality improvement. There are plans to include patient input in more CQIs going forward. Our goal of these partnerships is to enhance the quality of care our members receive, including better outcomes and lower costs for the patient. Patients’ involvement is imperative. We also empower our members by sharing these learnings in an informative manner through blogs such as this. We appreciate you taking the time to comment and your passion for patient-centered health care. To learn more about our commitment to member education, visit these additional resources: Blue Cross Blue Shield of Michigan’s Value Partnerships Program Has Transformed the State’s Health Care Landscape, Saved $1.4 Billion Report: Michigan Experiences Higher-Quality Care Thanks to Value Partnerships Thank you, Taylar
Anna Angeline Angel Bakos
Jan 21, 2017 at 1:00am
January, 20, 2017 Dr. David Share, BCBS Researcher Collaborative Quality Initiative (CQI) Health care is like a three legged stool: the patient, the doctor & the treatments. This initiative you've described is very worthwhile yet, leaves out the patient. I read numerous health care publications, research the many providers of health care & am very aware of the effect that hospitals, the Pharmaceutical & insurance industries & health care associations have on the entire spectrum of health services. The AMA works for it's own interests, the FDA & the USDA as well. Hospitals frequently ignore the concerns of their customers - the patients. Physicians & Nurses are sanctioned if they stray from the gold standard of treatments as dictated by the AMA, Pharmaceutical & the insurance companies. I daily receive numerous health bulletins that are mainly directed to the insiders or working professionals within the industry. It's very rare for legislators, government agencies, hospitals, physicians, pharmacies, insurance Providers or pharmaceutical manufacturers to connect with the patient/customer in a serious, comprehensive manner. Without inclusion of the general public/,patient/customer in your efforts to reorganize, restructure, enhance, & innovate, health care, will not yield the results that benefit the patient - the actual buyer of health care services. STOP ONLY LISTENING ONLY TO YOURSELVES! Your publics are not ignorant, lazy, irresponsible,, & unaware of what is going on & how they are the pawns in the equation. Just as there is a political revolution occurring in the United States, there is a revolution, gathering negative energy that will conclude with a shake-up of health care in a manner that will benefit no one - least of all themselves. PLEASE, take seriously my message. The customer/patient is angry about all the change taking place while ignoring the very consumer of your services. They have had egregious experiences that have been caused by all the various sectors of the health care industry. It is time they are invited to the party!