If there was ever a time when people needed care, support and compassion, it was during the coronavirus pandemic of 2020. We understood this. That’s why our top priority was keeping our members — your employees — safe and protected. Whether through our products and services or our community health initiatives, we made sure every member had access to the care and support they needed. We waived out-of-pocket costs ― copayments, deductibles and coinsurance ― for COVID-19 testing and treatment, as well as for telehealth medical visits. To help with stress and anxiety, we offered our members myStrength, a no-cost, online, well-being resource. And, we extended deadlines for Healthy Blue Living℠ plan requirements so plan members wouldn’t lose out on lower copays and deductibles.
Above all, we never lost sight of the fact that health care is complicated, and that your employees need to understand their coverage, costs and where to go for care. It’s why we developed new plan options that remove network barriers and simplify cost structures to help your employees understand their costs. More personalized member communications throughout the year helped employees better understand their benefits, too. Plus, the improvements we made to our digital resources added convenience for you and your employees to manage your Blue Care Network plan. These are just a few of the reasons why J.D. Power ranked us No. 1 in member satisfaction in 2020. But we’re not stopping there. We want you to continue feeling good about choosing us for your employees’ health care, so we’ll be asking you what we can do better. As our state begins healing, count on us to be here for you, making sure you — and your employees — receive the best value in your health care investment. Read the full 2020 Annual Blue Care Network report here.