2020 Blue Care Network Annual Report: Health Care Stability In Times of Crisis
A MESSAGE FROM THE PRESIDENT AND CEO, BLUE CROSS BLUE SHIELD OF MICHIGAN
“Blue Care Network is aligned with Blue Cross Blue Shield of Michigan’s mission to be our members’ trusted partner by providing affordable, innovative products that improve their care and health. We never waver from this mission, even in crisis.”
A MESSAGE FROM THE PRESIDENT AND CEO, BLUE CARE NETWORK
“If there was ever a time when people needed care, support and compassion, it was during the coronavirus pandemic of 2020. We understood this. That’s why our top priority was keeping our members — your employees — safe and protected.”
A MESSAGE FROM THE BLUE CARE NETWORK CHAIRMAN, BOARD OF DIRECTORS
“No one could have foreseen the coronavirus impact on the health care industry. Like many of our competitors and partners in the industry, we faced unprecedented challenges. I’m proud of how well we met these challenges.”
A YEAR IN REVIEW: 2020 HIGHLIGHTS
The pandemic in 2020 changed the way we lived. It also changed the health care needs of our customers, members and the community. This meant rethinking how we delivered care, services and support for:
- Our customers: The improvements we made to our products and services offered you quality care options to help protect your employees’ health and well-being. Learn more.
- Our members: In a time when health care was rapidly changing, we helped ease your employees’ health care concerns. We added services and support to help employees maintain their care and navigate their plan. Learn more.
- Our communities: In 2020, we stood united with Blue Cross Blue Shield of Michigan in contributing funds to keep the most vulnerable in our community safe during the pandemic. Learn more.
2020 FINANCIAL RESULTS
The pandemic shook the very foundation of business in our state. But at Blue Care Network, we plan every day for the unexpected. Risk management and business continuity planning are key elements in our operations. It’s why we can continue to manage our business effectively, even amidst the uncertainty of a pandemic.